Get help with catalog integration
Quick Links
Before contacting support, please check our documentation for common integration questions:
- Introduction - Overview of catalog data and structure
- Integration - CSV file formats and import procedures
- Authentication - SFTP setup and credentials
- Specific Rules - Segmentation filter requirements
Common Issues
For immediate assistance with common catalog integration scenarios:
- SFTP Connection Issues: Check your credentials and server settings in the Authentication section
- CSV Import Problems: Review the Integration guide for file format requirements
- Segmentation Filters: See Specific Rules for implementation guidelines
- Data Sync Questions: The catalog is refreshed every days
Contact Us
For assistance with catalog integration, please contact us at:
When reaching out, please include:
- Your company name and SFTP username
- Description of the issue you're experiencing
- Any error messages or screenshots
- The file type you're working with (e.g., Companies, Shops, Catalog)