Get help with OMS API integration
Support Scope
We provide assistance for the following OMS API integration issues:
- Authentication failures and credential problems
- Webhook delivery issues
- API endpoint errors and troubleshooting
- Order management and status tracking
- Integration configuration questions
Quick Links
Before contacting support, please check our documentation:
- Introduction - Overview of the OMS API integration
- Authentication - OAuth2 setup and token management
- Specific Rules - API requirements and implementation details
- Glossary - Technical term definitions
What to Include in Your Request
When contacting us, please include the following information to help us resolve your issue faster:
- API Keys (redacted or partially masked)
- Request/Response Logs - Include headers and body when possible
- Timestamps - When the issue occurred (with timezone)
- Error Messages - Complete error codes and messages
- Environment - Test or Production server
- Endpoint URL - The specific API endpoint you're trying to access
Contact Us
Please send authentication and OMS-related queries to the following email address: